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MUMBAI POLICE
INFO-LINE 1090 : |
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Started off with an objective
of making information available to citizens at the push
of a button. This is to put an end to serpentine queues
outside various government offices, where citizens have
to wait for hours, simply to access a tiny bit of
information. |
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Now, a year-and-a-half since
its inception, the Mumbai police info-line has fielded
more than 2.10 lakh calls, even turning out to be the
essential link between hundreds of stranded families
when the city was submerged under floodwaters. |
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A simple toll-free number
1090 is all that citizens need to dial to be able to
access basic, non-emergency information. |
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The info-line handles queries
on theatre licenses, arms and ammunition licenses, hotel
licenses, passport enquiries, information on
stolen/unclaimed motor vehicles, information on missing
persons and information on traffic situation in the
city. |
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The queries are routed to
a call center, handled by qualified by
multi-lingual policemen. |
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They handle over 800 calls on
a daily basis. |
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Only police call center in
the world to have been awarded the BS 7799 certification
on information security management. |
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This means that for any
caller who calls up 1090, confidentiality, integrity and
availability of all information assets are
ensured. |
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Global E-secure limited, a
Mumbai-based information security focused company,
assisted the police in achieving this distinction.
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More than 30 phone lines have
been provided so that calls need not remain
on-hold. |
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WORK
DURING RECENT FLASH FLOODS : |
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In recent times, citizens
appreciated it the most when it served as an essential
link-up between hundreds of stranded families. |
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In a span of five days from
July 26-August 1, the info-line fielded a record 10,946
calls. |
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Citizens from different
corners of the city called up enquiring about the
traffic position in a particular area or requesting help
to be rushed to stranded schoolchildren or to missing
siblings/spouses, as most phone lines were dead. |
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The info-line doubled up its
efforts in relaying messages to various police control
rooms and governmental agencies. |
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